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Alex Smith

Corporate IT & SaaS Administrator
Identity • Endpoint Management • Security

About

Alex Smith

Hi, I'm Alex!

Corporate IT & SaaS Administrator with experience supporting modern cloud-first environments. I specialize in identity management, SaaS administration, and endpoint management across Microsoft 365 ecosystems.

Alex Smith

My experience includes administering platforms such as Okta, Microsoft 365, Google Workspace, Jamf, and NinjaRMM while managing the lifecycle of approximately 180 users. I have worked extensively with authentication systems, device management, SaaS access control, and troubleshooting enterprise endpoint environments.

I also led a network redesign project for a New Jersey office expansion, coordinating the RFP process, selecting vendors, and overseeing deployment of a Ubiquiti UniFi networking environment.

Core Technologies

Let's connect!

I'm always open to discussing IT infrastructure, identity management, SaaS administration, and new opportunities. Feel free to connect with me on LinkedIn or reach out via email.
Connect on LinkedIn

Certifications

I am committed to continuous learning and maintaining up-to-date knowledge of modern IT infrastructure, identity management, SaaS administration, and security best practices.
The following certifications and training reflect my focus on cloud identity, endpoint management, and enterprise SaaS platforms.

Jamf Certified Associate

Jamf, Inc. — Earned October 2024

The Jamf Certified Associate certification validates foundational knowledge of Apple device management, Jamf Pro workflows, and macOS management concepts used in enterprise environments.

Current focus: Identity security, SaaS administration, and endpoint management within the Microsoft 365 ecosystem.

Technical Projects

This page highlights hands-on projects completed in my personal Microsoft 365 lab environment. These projects demonstrate practical experience with identity management, endpoint administration, SaaS platforms, and enterprise security controls.

Continuing Education
  • Microsoft Entra ID administration and identity management
  • Conditional Access policies and authentication security controls
  • Microsoft Intune endpoint management and device configuration
  • SharePoint Online administration and site management
  • Microsoft 365 security and identity protection features
  • SaaS identity and access management best practices

Conditional Access Geographic Blocking

Implemented Conditional Access policies to block authentication attempts originating from high-risk geographic regions while monitoring login behavior using report-only mode.

  • Created named locations for trusted geographic regions
  • Configured Conditional Access policy to block high-risk countries
  • Deployed policy in report-only mode to analyze authentication patterns
  • Reviewed Entra sign-in logs to evaluate login attempts and policy impact
  • Prepared policy configuration for full enforcement

Microsoft 365 Multi-Factor Authentication Deployment

Configured multi-factor authentication requirements across the Microsoft 365 tenant to strengthen account security and reduce risk of credential compromise.

  • Configured authentication methods policy
  • Enabled Microsoft Authenticator for MFA verification
  • Tested authentication flows across multiple devices
  • Validated authentication activity through Entra sign-in logs
  • Documented MFA implementation process

SharePoint Online Portfolio Site Deployment

Designed and deployed a SharePoint Online communication site to host a professional IT portfolio showcasing certifications, projects, and technical documentation.

  • Built multi-page SharePoint communication site
  • Implemented site navigation and page structure
  • Designed portfolio sections for projects, certifications, and resume
  • Integrated external links for LinkedIn and professional contact
  • Customized layout using SharePoint web parts

Upcoming Lab Projects

  • Microsoft Intune device compliance policies
  • Conditional Access risk-based authentication
  • SharePoint site permissions and governance configuration
  • SaaS identity lifecycle management

Resume

Below is my current resume highlighting experience in corporate IT support, SaaS administration, identity management, and endpoint management across modern cloud environments.

Alex Smith

alexsmithprofessional00@gmail.com  |  +1 (913) 396-3111  |  linkedin.com/in/alexanderrsmith

Professional Summary

U.S. Army Veteran and Corporate IT Administrator supporting a remote/hybrid organization of ~180 employees across Windows and macOS. Responsible for the full endpoint lifecycle, administration of 20+ SaaS platforms, and identity and access management through Okta. Strengths include cross-platform MDM (Jamf, NinjaRMM, Intune lab), DNS and email authentication at scale (SPF, DKIM, DMARC across thousands of domains), and turning ad-hoc IT operations into repeatable, documented processes.

Technical Skills

Identity & Security: Okta (user lifecycle, MFA, app access), SentinelOne EDR, BitLocker, FileVault, LastPass, Bitwarden, VPN support
Endpoint Management & MDM: Jamf Pro (policies, Self Service), Apple Business Manager, NinjaRMM, TeamViewer, Microsoft Intune & Entra ID (lab), iOS device management
SaaS Administration: Google Workspace, Microsoft 365, Slack, Zoom, RingCentral, Asana, Atlassian (Jira/Confluence), Canva, Adobe Admin, Guru, Genuity
Operating Systems: Windows 7, 8, 10, 11, Windows Server 2016; macOS
Network & A/V: Ubiquiti UniFi (SSIDs, firewall adjustments), Zoom Rooms hardware (Logitech, Neat, DTEN)
DNS & Email Authentication: SPF, DKIM, DMARC, Cloudflare, GoDaddy, Namecheap, Dmarcian
Scripting & Automation: Working knowledge of PowerShell, Bash, and GAM (Google Workspace)
License Management & AI Tools: JetBrains IDEs, GitHub, GitLab, Docker, SonarQube; ChatGPT, Claude, Cursor

Professional Experience

Corporate IT Administrator Jun 2022 – Jan 2026
What If Media Group (formerly All-Inbox, LLC) — Remote
  • Owned day-to-day IT operations and full endpoint lifecycle for ~180 employees across Windows and macOS
  • Maintained endpoint provisioning workflows: macOS auto-enrolled in Jamf with baseline apps and FileVault enforcement; Windows configured through NinjaRMM with BitLocker enforcement; triaged SentinelOne EDR alerts
  • Administered 20+ SaaS platforms and Google Workspace: provisioning, aliases, distribution groups, email routing, and offboarding email/Drive backups to AWS S3
  • Ran Okta for user lifecycle, MFA, and application access across SaaS tools; managed user lifecycle in Windows Server 2016 AD
  • Migrated Microsoft 365 from personal and shared accounts to a centralized enterprise tenant
  • Built end-user Self Service workflows in Jamf so users could resolve common issues independently
  • Conducted SaaS license audits and reclaimed unused seats across Zoom, Microsoft 365, AI tools, and JetBrains IDEs
  • Led the LastPass-to-Bitwarden password manager migration evaluation and vendor selection
  • Led end-to-end network buildout for New Jersey office expansion: authored RFPs, evaluated vendors, presented proposals to CTO, configured new UniFi network on site
  • Set Zoom Rooms hardware standard and managed 11 rooms across 3 U.S. offices; deployed 3 new rooms during expansion
  • Handled 10–25 weekly support tickets in Asana and Jira; tracked response and resolution metrics
  • Authored end-user documentation, video walkthroughs, and live training; maintained IT process docs in Guru and Confluence

Email Delivery Manager / Technical Branding Manager Jan 2014 – Jun 2022
All-Inbox, LLC — Remote
  • Managed DNS and email authentication (SPF, DKIM, DMARC) across thousands of domains with deliverability practices aligned to CAN-SPAM, CCPA, and GDPR
  • Performed domain setup and DNS record management across multiple registrars and providers
  • Developed HTML and CSS assets for email templates and internal tools
  • Volunteered to support company endpoints as the company grew from ~20 to ~180, transitioning into the Corporate IT Administrator role

Projects & Labs

Microsoft Intune / Entra ID Lab
  • Built a personal Entra ID and Intune tenant for hands-on practice with user provisioning, device enrollment, app deployment, and configuration policies
  • Packaged Win32 apps via IntuneWin with install/uninstall and detection logic; deployed Microsoft Store apps through Company Portal

Cisco Networking Lab
  • Deployed a Cisco Catalyst 3750X enterprise switch into a live home network for hands-on Cisco IOS configuration and core network troubleshooting
  • Configured a Cisco ASA firewall in a separate lab environment

Education & Certifications

Bachelor of Science — Information Systems Security

Associate of Science — Computer Networking Systems

Jamf Certified Associate (Jamf 100) — Mar 2023

Download Latest Resume (PDF) Always the most current version
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Alex's alter ego

Chiefs fan. IT guy. Occasional puppet. All the same person, really.

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